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Card Type ---Select--- MedNet card number DHA card number Emirates ID Mobile Number Email Address

Time taken for Out-patient prior approval request? --Select-- Less than 30 Minutes More than 30 Minutes More than 1 Hour More than 2 Hours Time taken for In-patient prior approval request? --Select-- Less than 6 hours Less than 12 hours Less than 24 hours More than 24 hours More than 48 hours Time taken for Pharmacy prior approval request? --Select-- Less than 5 Minutes More than 5 Minutes More than 15 Minutes More than 30 Minutes More than 1 Hour Decision of your Out-patient prior approval request? --Select-- Satisfactory Average Not Satisfactory Decision of your In-patient prior approval request? --Select-- Satisfactory Average Not Satisfactory Decision of your pharmacy prior approval request? --Select-- Satisfactory Average Not Satisfactory Time taken to process and settle Reimbursement claim? --Select-- Within 7 working days Within 14 working days Within a month More than a month Decision of your Reimbursement claim was explained clearly in writing? --Select-- Yes No Accessiblitiy to our 24/7 call center --Select-- Satisfactory Average Not Satisfactory Information provided by call center representative? --Select-- Satisfactory Average Not Satisfactory