MedNet | UAE

- What is the time limit to submit a reimbursement claim?
- - • You must send us the claim within 60 days from the date of treatment for the treatment was taken with in UAE .For treatment outside UAE the claim must be submitted within 90 days from the date of treatment.

- What is a unique reference number (UCRN)?
- - • Every claims submitted to MedNet is given a Unique Claims Reference Number (UCRN). UCRN helps us track your claim and help you with queries and solutions, if requested by you. The UCRN is auto-mailed to you when your claim is registered at MedNet. You can use your UCRN to track the status of your submitted claim, from the time of submission till settlement or to re-submit an incomplete claim.

- Can I visit a Hospital or Clinic outside my assigned list of network provider’s?
- - Certainly you can, if your policy allows reimbursement benefit. Please call MedNet call centre 800 4882 to verify your benefit. If your policy allows reimbursement we would not be able to pay directly to your preferred clinic or Hospital. You shall have to pay upfront and apply for reimbursement. List of all the documents required for reimbursement are listed in the reimbursement claim form. You may down load the form from our website www.mednet-uae.com –customer service /reimbursement form. You shall be refunded for the eligible expenses as per your policy terms and conditions.

- What shall I do in case an emergency treatment is required while travelling outside UAE?
- - If your plan covers the particular region where you are and require assistance for your treatment. You can call the number behind your MedNet access card i.e. MedNet call centre number available 24 x 7 for assistance required for all in-hospital treatment. In case you require only out patient treatment you shall pay for the same and apply for reimbursement with all the requisite documents mentioned on the reimbursement claim form. The same can be downloaded from our website www.mednet-uae.com.

- How can I avail physiotherapy?
- - You can avail physiotherapy up to the available number of sessions if referred by your physician on prior authorization basis with in the network. If you have reimbursement benefit you could avail physiotherapy on referral by your physician up to available number of sessions.In this case you shall have to pay upfront and then apply for reimbursement with all requisite documents mentioned on the reimbursement claim form.

- What all services am I covered for under the dental benefit?
- - To be provided

- Where can I use my card to avail dental benefits?
- - Dental benefit can be availed at all dental network providers to avail free access using your card. List of Dental network provider’s is available in your starter kit / brochure. For further assistance please reach us at 800 4882.We are available 24hours 7 days a week round the clock.

- Am I covered if treatment is availed at non dental network provider?
- - Yes you can avail Dental service at Non network provider if this benefit is applicable to your policy. To confirm the benefit you can approach our 24 x 7 helpline

Frequently asked questions