Frequently asked questions

What our customers ask regarding healthcare management.

Reimbursement Claim Submission

Dear Member,

To quicken the reimbursement claim process, MedNet provides the convenience of submitting your claims online. You can track your claim journey at any given time, right from the time of submission up to the time of successful closure. To ensure your claims are thoroughly reviewed, we will require all relevant documents to be complete and accurate.

Required documents when submitting your Reimbursement Claims:

Treatment availed within UAE - For reimbursement of medical expenses incurred within UAE, claim documents should be received at MedNet within 60 days from date of treatment.

Treatment availed outside UAE - For reimbursement of medical expenses incurred outside UAE, claim documents should be received at MedNet within 90 days from date of treatment.

Documents to be submitted include:

  • A break-down of receipts for payments made (cost per service to be shown).
  • A full and detailed medical report with the diagnosis, discharge Summary (if hospitalized), treatment plan and prescription from the treating doctor as an official document.
  • Copies of diagnostic test results.

 

Submit a New Claim

Re-Submit your Claims

Track your Existing Claim